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Frequently Asked Questions

Frequently Asked Questions

Who is eligible for library services?

You are eligible for MHIKNET services if you are:

  • employed by Manitoba Health
  • employed by a participating Regional Health Authority in Manitoba
  • a physician with a valid Manitoba Health Billing Number

How do I register for services?

Download and fill out a Borrower Registration Form.

  1. Attach a copy of your staff identification card or proof of employment letter.
  2. Fax the application to (204) 789-3923, ATTN: MH / RHA Library Services.

What kind of services will I get?

  • Borrow our books, videos and journals
  • Request materials from other libraries
  • Literature search
  • Document Delivery / Copy Service
  • Electronic Table of Contents
  • Health Topics
  • Consumer Health
  • Training Opportunities

Which libraries am I able to use at the University of Manitoba?

Your library card entitles you to borrow from any UM Library.  You can also use the computers in the library to search our subscription databases, which you are not able to access remotely.  Remember to have your card and PIN handy.

May I borrow materials from the UM Libraries?

Yes, providing they are items which we lend.  Some materials are permanently kept in the library for quick consultation, or are only available for short term loan, such as two hours or overnight.  Books, bound journals, and audiovisual materials will be sent by mail if you select MHHL_RHAM as your pick-up location.  You can also choose to pick up materials at any UM Library. 

What if I want items which are not held at the UM Libraries?

We are able to provide access to research material from other libraries and institutions.  Contact us by e-mail, fax or phone with your requests.

What is a literature search?

When you are looking for information on a specific topic, a reference librarian can search subscription databases, catalogues, and the Internet for resources that meet your needs.  Librarians can search for journal articles, books, audiovisual materials, reports, clinical trials, practice guidelines, and dissertations.
Usually the search is completed within a week or two of the request, but clinical and urgent questions will be prioritized.  The results of the search are sent to you by e-mail, mail, or fax.  You then select the items you want to consult and we'll have them sent directly to you by mail, e-mail, or fax. 

How do I ask for a literature search?

Either e-mail, phone us, or fill in an online form.  We need to know your topic, what types of materials you require, and how far back in time you want us to search. 

What do I do if I lose my library card?

Contact us immediately either by e-mail ( or telephone (1-877-789-3804).  We will issue a new card at no charge.

Can I use the online "Ask a Librarian" service offered at the UM Libraries?

Yes, you can use this generic library service.  However, to receive assistance from specialized health librarians, e-mail or call 1-877-789-3804.

Do you have specialized services for professionals working in Personal Care Homes or with geriatric patients?

Yes.  The J.W. Crane Memorial Library at the Deer Lodge Centre houses the largest geriatric collection in Canada.  The staff at this library offers excellent service for health care professionals working with the elderly.  The staff at this library help with literature searches and develop guides to library resources in this subject area.

Do you provide help in searching PubMed or the Internet?

Yes, we do.  You can arrange for a librarian to come to your office or facility for one-on-one sessions or for a group seminar.  We can also arrange special training session to be held at Neil John Maclean Health Sciences Library.  Just let us know what resources you are interested in and we'll customize our training to suit your needs.